You ll find their contact details on their website or on your bill.
Top up gas and electric online eon.
Tell your supplier if you can t get to a shop to top up because you re ill with coronavirus or following guidance to self isolate.
When you top up online your top up goes into a dual balance which can be used for both gas and or electricity as you use them.
It s a good idea to top up more than you usually would whenever you can friendly credit.
Simply put your key and card into the relevant meter for 60 seconds and once you see a message on the screen your key card will be ready to use.
Keep an eye on your credit balance and make regular top ups so you don t run out of credit.
You can top up anywhere at a paypoint online or via our mobile app and the money will credit your meter instantly.
They ll try to help you find other ways to keep your energy supply connected.
Gas meters and emergency credit.
It s easy to top up you can top up at any payzone paypoint or post office outlet.
When your gas meter beeps or if you ve got less than 2 of credit left.
This is where you ll still get electricity even if you run out of credit and your meter will collect the value of energy used when you next top up.
If you re on smart payg you don t need to top up fuels separately.
Search for your nearest top up point.
For example top up 10 and that credit is available for both gas and electricity.
You can cancel your new contract if you change your mind during the cooling off period.
You can top up using our app online by phone or at the post office.
Coronavirus if you can t top up your prepayment meter.
They come with a free ihd in home display that shows you the amount of energy you are using in pounds and pence and in near real time.
Smart meters are a new generation of gas and electricity meter designed to help you save time energy and money.
Discover our energy tariffs and solutions for your home or business including smart meters heating solar and more.
Spend 7 credit on electricity and you ll have 3 left for either gas more electricity or to cover things like standing charges.
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Look at your current energy use.
See what deals are on the market.
Smart pay as you go still allows you to pay for your energy as you use it but with new ways to top up.
You have access to friendly credit which means you will not lose electricity during the following hours.
You can also set up alerts when your credit is running low.